IoranalinguaLanguage services

Legal information

Privacy policy

The confidentiality of your data and documents is at the heart of what we do. This policy explains what data we process, why, and how to exercise your rights, in accordance with the General Data Protection Regulation (GDPR).

Data controller

Iorana Lingua, [to be completed: registered office address]. For any question about your data: [email protected].

Data collected

  • Via the contact form: name, company, e-mail, phone, service required, languages, deadline and message.
  • Via e-mail or WhatsApp: the information and documents you choose to send us.
  • To deliver our services: the documents to be translated, revised or interpreted and the data they contain.

Purposes and legal bases

  • Responding to your requests and preparing quotes — pre-contractual measures (Art. 6(1)(b) GDPR).
  • Delivering the services ordered and following them up — performance of a contract (Art. 6(1)(b) GDPR).
  • Meeting our accounting and tax obligations — legal obligation (Art. 6(1)(c) GDPR).

Recipients

Your data is only accessible to the people handling your request: project managers and language professionals assigned to your project, all of whom are bound by confidentiality.

Our technical providers act as processors: Netlify (website hosting and form handling). Where data is transferred outside the European Union, the transfer is covered by the safeguards provided for by the GDPR (adequacy decision or standard contractual clauses). If you contact us via WhatsApp, that service's terms also apply.

Retention periods

  • Contact requests that do not lead to an order: 3 years from the last exchange.
  • Documents entrusted for a service: for the duration of the service, then [to be completed: retention period after delivery].
  • Accounting records: 10 years, in accordance with legal obligations.

Your rights

You have the right to access, rectify, erase, restrict, object to and port your data. To exercise these rights, write to us at [email protected]. We will reply within one month.

You may also lodge a complaint with the competent supervisory authority: the CNIL (opens in a new tab) in France or the AEPD (opens in a new tab) in Spain.

Security

We apply appropriate technical and organisational measures to protect your data and documents: access limited to authorised people, encrypted exchanges (HTTPS) and use solely for the agreed service.

Last updated: November 2026.